Why Every Customer Interaction Is Crucial To Retention

Very often a single interaction can make or break a relationship with a client. A customer facing team member has the ability to maintain the lifetime value of a customer, if they do the right things at the right time. But too often we script team members, too often we put them in a tight,tight environment where they're unable to do the right thing that would save the relationship.

What we need to do is to allow them to understand what it takes to keep the customer to be tight on the outcome that you're trying to achieve but giving them the flexibility, the latitude, the empowerment to get the job done.

That's just one of the ways that we help organizations improve customer experience and take it to the next level.

ERIC MICHROWSKI - President & Chief Executive Officer Propulo Consulting

Eric is a globally recognized leader in combining Human Performance, Operational/Process Excellence, Strategy and Organizational Development to drive Culture Shifts and Business Transformations that achieve substantial improvements in Safety, Customer Experience, Operational Reliability, Employee Engagement and Financial Performance.

www.eric.ceo

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