Craftsman warranty exchange QP ACE Hardware Super Simple if the Item is "In Stock" Ace will exchange a product covered that they have in stock. Because of the limited selection of items carried and lack of open stock inventory sometimes it is difficult to exchange single items.
This comes mostly from poor brand management by Sears. Now that Stanley owns the brand and is introducing it in other retailers (Lowes) there will probably be some clarity brought to the lifetime warranty for everyone since from the beginning Stanley has said they will cover all existing lifetime warranties on Craftsman.
Stanley has clarified their lifetime warranty for Craftsman tools.
From their web page:
If the product fails to perform for any reason, we will replace it. Return damaged product to a stocking Retail Partner or call 1-888-331-4569 for details. No proof of purchase required.
This covers all Craftsman tools that were covered by the lifetime warranty regardless of manufacturer or where they were purchased. Retail partners are obligated to replace them if they are in stock. They are not required to break open sets but will replace individual items with its equivalent that they carry in open stock. If they do not carry it you need to work through the 800 number.
Notice the wording has changed from if for any reason, to fails to perform.
It seems that they will replace broken tools only now.
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